| 800 Numbers | TNCI provides switched and dedicated toll-free service which can be integrated with Telastic Hosted Voice |
| Account Codes – Mandatory or Optional | This is called PIN Sets on the Telastic platform. Dial a unique set of digits (non verified) before making an outbound call. This inserts an account code in the CDR |
| Anonymous Call Blocking | Allows you to block "anonymous" inbound calls |
| Automated Attendant | Create your own custom recordings and greetings which will allow callers to be automatically transferred to an extension without the intervention of an operator or receptionist |
| Automated Call Back from Voicemail | This feature enables you to receive a prompt to automatically call back a party leaving a voicemail message |
| Automated Phone Provisioning | Telastic supports auto registration of supported devices from phones to ATAs (Analog Terminal Adapters) |
| BLF - Busy Lamp Field | A visual indicator on an IP phone that advises if another extension connected to the same PBX is busy or not. Functionality of the BLF may vary depending on phone make and model |
| Block Caller ID | Suppresses caller-ID presentation when turning on or off (using *67) on a per-call basis |
| Block Number | Supported via Blacklist feature under Call Blocking in the Telastic TBX portal by Customer Administrators |
| Burstability | Burst beyond subscribed/contracted number of call sessions |
| Call Detail Records (CDR) | TBX generates call detail records, or session detail records. Summarization and billing reports are available separately via the TNCI Web-based Customer Portal |
| Call Disposition | Telastic provides the status of a call, i.e. answered, no answer or unknown |
| Call Forwarding | Forward all calls, i.e. when busy, no answer, or unavailable |
| Call Forwarding (Unconditional) | Hard Forwarding - all calls forwarded with no notification |
| Call History | View call records from past days and weeks |
| Call Hunting | Calls can hunt from one user to another based on busy status |
| Call Logs | View call records from past days and weeks (same as Call History) |
| Call Parking | Also called an attended transfer - a user places the call on park, transfer-to party picks up the call on the parked extension |
| Call Pickup | The other side (transfer-to party) of a transfer or parked call |
| Call Pickup – Directed | Dial a star code plus another user's extension number to pick up their incoming calls if they are unavailable |
| Call Queues | A Call Queue is a virtual waiting room in which callers wait in line to speak with an agent (user or extension) |
| Call Recording | TNCI Telastic allows an end user to initiate selective call recording via *55 to record an outbound call prior to call commencement. Recording of all calls can be set by the Customer Administrator. (Call recording subject to call storage availability) |
| Call Reporting | See Call Detail Records |
| Call Transfer | Transfer calls from one user to another, within the same customer group |
| CDR's | See Call Detail Records |
| Company Directory | Pre-programmed directory of all users within a customer group |
| Conference Bridge | TNCI Telastic platform supports moderated & unmoderated conference bridges for up to 30 participants. This is ordered and provisioned separately from users/extensions |
| Customer Level Admin | Portal administrators can be assigned on a customer level and control advanced features such as Auto Attendant and Call Queues |
| Day-of-Week Routing | The Telastic platform supports schedules that can be used to control inbound routing based on day/time etc. |
| DID | Direct Inward Dialing is supported either by porting numbers from your existing provider or TNCI can issue DIDs from most rate centers in the country |
| DID Ring Number | Reference DID or "REFDID" or Ring Through number. Used to terminate Toll-Free numbers |
| Directory Assistance (411) | Dial 411 for local directory assistance in the United States and Canada |
| Do-Not-Disturb | Prevent an inbound call from ringing your device |
| E911 | Enhanced 911; links emergency callers with the appropriate public resources |
| Extension Dialing | TNCI Telastic platform supports internal extension dialing between customer extensions |
| FAX Support | The platform supports T.38 protocol for optimum fax support and delivery of inbound fax messages to email or an ATA. As with all IP based networks, fax transmissions are not guaranteed. |
| Find Me Follow Me | Allows a user to be reached and receive calls at alternate devices or locations by having inbound calls redirected to designated number(s). |
| Fixed and Mobile Phone Support | Laptops and mobile phones supported via clients |
| Forward Busy | Allows calls to be forwarded or redirected to another number if the original dialed number is busy |
| Forward No Answer | Allows calls to be forwarded or redirected to another number if there is no answer at the original dialed number |
| Forward when Unavailable | Allows calls to forward to any off net number if device loses registration or power |
| Free on-net calls | TNCI Telastic supports free on-net calling between any affiliated on net customer locations |
| Greetings Manager | Users can set personal controls from their phone such as an unavailable message, temporary message, or other custom messages |
| Hunt Groups | TNCI Telastic supports hunt groups; see Call Hunting |
| Inbound CNAM | Caller ID Name; allows an inbound call to display name and number. This feature is supported on the DIDs with TNCI Telastic |
| Intercom Calling | Equivalent to TNCI Telastic Page Group, this is a predefined user group with one or two-way speakerphone capabilities |
| LNP Services | Local Number Portability; TNCI Telastic allows a user to bring (port) existing DIDs over as long as they are in a supported network |
| Multi-Line Appearances – Multiple Extensions | Assign multiple users to separate lines on a phone |
| Multi-Line Appearances – Single Phone | Assign multiple extensions to separate lines on a single phone |
| Multiple Auto Attendant Greetings | Design as many custom greetings as needed |
| Multiple Phones on One Extension | Assign an extension to a single phone or many phones over multiple locations |
| Multi-Tier IVR Applications (key-pad based) | Take multiple stand-alone features and group them in to one complex feature |
| Music on Hold | TNCI Telastic supports pre-programmed or uploaded (MP3) music to be played while a customer is on hold |
| Number Portability | TNCI Telastic allows a user to bring (port) existing DIDs from any serviceable rate center in the US |
| Outbound Custom Caller ID Name | Calling Party Name (CNAM) can be customized per CNAM database specifications |
| Outbound Customized 911 Caller ID | The platform supports manipulation of outpulsed CPN (calling party number) for 911 support when required |
| Page Groups | Similar to Intercom Calling; this is a predefined user group with one or two-way speakerphone capabilities |
| PIN Sets | Functions similar to account codes - dial a unique set of digits (non verified) before making an outbound call. This inserts an account code in the CDR. |
| Recorded Calls Management and Playback | Allows a user to archive and manage recorded calls for future playback. Subject to the amount of call recording storage purchased (1Gb or 30 days comes included) |
| Reject | Allows a user to reject an incoming call |
| Reminders - Auto Call | The TBX supports wake-up calls via dialing *44 |
| Reseller Admin Portal | The platform is fully available on a white-label basis (and individually brand-able as needed) |
| Ring Time | Defines the number of rings - configure on a customer or individual user level |
| Simultaneous Ring | Ring one or many devices at the same time |
| Smart Phone Client | Smart phones are usable as registered devices on the platform when using a certified client |
| Soft Phone Client | Soft phones (Software-based phone clients) are usable as registered devices on the platform when using a certified client |
| Star Codes | The Telastic platform supports numerous "star" codes for easy feature enablement |
| Three-Way Calling | Talk to two people at the same time with a three-way conversation on your phone. Subject to session limitations |
| Time of Day Routing | The Telastic platform supports schedule-based call steering which can be applied to control inbound routing based on time of day. |
| Time Zones | Time zones are configurable on a customer location or individual user level |
| Unified Messaging Voicemail to Email | Deliver voicemails to user email as an MP3 or WAV file |
| Virtual Numbers | TNCI can provide DIDs from most rate centers in the US and deliver (route) those to any serviceable Telastic customer location |
| Voicemail | TNCI Telastic offers 100 MB or 30 day storage per customer (all locations, all users) |
| Voicemail User Portal | Access Voicemail via the phone or the Telastic User Portal |
| Voicemail Delivery to Email | Deliver voicemails to user email as an MP3 or WAV file |
